Shipping policy
At ShopCinna, we strive to deliver your order quickly, safely, and efficiently. Please review our shipping policy below for information about processing times, delivery estimates, shipping costs, and tracking.
Order Processing
- Orders are processed Monday through Friday, excluding public holidays.
- Most orders are processed within 1–3 business days after payment confirmation.
- During peak seasons, sales events, or holidays, processing times may be longer.
- Once your order has been shipped, you will receive a shipping confirmation email with tracking information (when available).
Shipping Destinations
We currently ship to:
- The Netherlands
- European Union countries
- United Kingdom
- United States
- Canada
- Australia
- New Zealand
If your country is not listed at checkout, please contact our customer support team before placing an order.
Delivery Times
Estimated delivery times begin after your order has been processed and shipped.
| Destination | Estimated Delivery Time |
|---|---|
| Netherlands | 1–3 business days |
| European Union | 3–10 business days |
| United Kingdom | 4–10 business days |
| United States & Canada | 5–15 business days |
| Australia & New Zealand | 7–20 business days |
| Rest of World | 7–25 business days |
Please note that delivery times are estimates and may be affected by customs procedures, carrier delays, weather conditions, or other circumstances beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on:
- Delivery destination
- Order weight and dimensions
- Selected shipping method
Any applicable shipping fees will be clearly displayed before you complete your purchase.
Customs, Duties, and Taxes
For international orders:
- Import duties, taxes, customs fees, and other charges may be imposed by your local authorities.
- These charges are the responsibility of the customer unless otherwise stated at checkout.
- ShopCinna is not responsible for delays caused by customs clearance procedures.
Order Tracking
Where available, tracking information will be provided once your order has shipped. Tracking updates may take up to 48 hours to appear after the shipment is handed over to the carrier.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect address is entered:
- We may not be able to modify the address after the order has been processed.
- Additional shipping fees may apply for returned or re-shipped orders.
- ShopCinna is not responsible for orders delivered to incorrectly provided addresses.
Lost, Delayed, or Damaged Packages
If your package is lost, significantly delayed, or arrives damaged:
- Contact us within 7 days of the expected delivery date or receipt of the package.
- Provide your order number and any supporting information or photographs.
- We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.
Split Shipments
In some cases, orders containing multiple items may be shipped separately. You will receive tracking information for each shipment when applicable.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Email: info@shopcinna.com
We appreciate your business and thank you for shopping with ShopCinna.